1. Overview At DFSkinCare, we strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, we offer refunds or exchanges under certain conditions outlined below.
2. Eligibility for Returns You can request a return or refund if:
The product is unused, unopened, and in its original packaging.
The return request is made within 14 days of receiving the product.
You provide a valid proof of purchase (order number or receipt).
3. Non-Returnable Items The following items cannot be returned or refunded:
Opened or used skincare products.
Gift cards.
Sale or clearance items (unless defective).
4. How to Initiate a Return To start a return, please contact us at info@dfskincare.com with your order number and reason for return. We will provide instructions on where to send the product.
5. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service to ensure your return is received.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to an error on our part.
7. Exchanges
If you wish to exchange an item for a different product, contact us at info@dfskincare.com.
Exchanges are subject to product availability.
8. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at info@dfskincare.com with photos of the issue.
We will provide a replacement or full refund at no additional cost.
9. Contact Us For any questions about refunds, returns, or exchanges, contact us at:
